Refund Policy

Effective Date: 01-09-2024

At Clean Cart, we aim to ensure every customer is satisfied with our car wash services. If you are unhappy with the service you received, we encourage you to let us know. Please review our refund policy below.

1. Refund Eligibility

Refunds may be granted in the following situations:

• The service was not performed as described or agreed upon.
• There was a billing error, such as being charged multiple times for the same service.
• Issues with the quality of the service (e.g., incomplete cleaning or damage caused by our team).

2. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Notify us within [Insert Number] days of your service by calling [Insert Phone Number] or emailing [Insert Email Address].
2. Provide Details: Share your receipt or proof of purchase, along with a description of the issue. Photos or other evidence may be helpful for faster resolution.
3. Review Period: We will review your request and respond within [Insert Number] business days.

3. Resolution Options

Depending on the nature of the issue, Clean Cart may offer:

• A full or partial refund.
• A complimentary rewash or credit toward a future service.
• Repairs or compensation if damage occurred during the service (evaluated on a case-by-case basis).

4. Conditions for Refunds

• Refunds will only be issued for services provided at Clean Cart locations.
• Refunds are not applicable for reasons outside our control (e.g., weather conditions affecting a cleaned vehicle after service).
• Services purchased using gift cards or promotional vouchers may be eligible only for credits, not cash refunds.

5. Non-Refundable Services

Refunds are not available for:

• Monthly membership or subscription fees after service has been used.
• Add-ons or optional upgrades unless there was an issue directly related to their performance.

6. Payment Method for Refunds

Refunds will be processed using the original payment method. Please allow [Insert Number] business days for the refund to appear in your account.

7. Contact Us

If you have questions or concerns about our refund policy, please contact us:

• Email: info@cleancart.com
• Phone: +91 95448 24774

This policy ensures transparency and reinforces our commitment to customer satisfaction. Thank you for choosing Clean Cart!